Support

If something is not working or you have a question, write to us. You do not need an account and you do not need to log in anywhere.

Write to us

Three ways, whichever suits you:

• WhatsApp: +34 678 523 668
• Email: info@ekuantum.com
• Support ticket, if you are already a client: from your dashboard

We answer in English and Spanish.

When we reply

Monday to Friday, 10:00 to 21:00 (Spain time, CET/CEST). Anything that arrives outside those hours or at the weekend is picked up on the next working day.

We reply within 72 hours at the latest, and we prioritise anything that has a client stuck. Note the verb: we commit to replying within that time, not always to having it fixed — some issues depend on third parties (Meta, your domain registrar, your AI provider) and those are not ours to control. What we do commit to is telling you where it stands.

What to tell us, so we can fix it first time

• What you were trying to do, and what happened instead.
• Where: the dashboard, WhatsApp, the website, email…
• When it happened, roughly.
• A screenshot, if you have one.

Already a client?

You can open and track a ticket from your dashboard: dashboard.ekuantum.com/cliente/soporte. That is the fastest route, because the ticket arrives already linked to your account.

Other things you may have been looking for

• Privacy and data: privacy policy · terms and conditions.
• Exercising your data rights (access, rectification, erasure): info@ekuantum.com.
• Talking to someone before you buy: book a call.

Who you are dealing with

Ekuantum is Emporio Kuantum OÜ, VAT EE102570276, Kotkapoja tn 2a-10, 10615 Tallinn (Estonia).